Frequently Asked Questions

When you successfully win an auction item, the fees are as follows… 15% commission with a minimum £1.00 fee for any item sold for up to and including £9.00.

i.e. Sale price of £50. Buyer fee = £7.50. Total to pay = £57.50

Sale price of £5. Buyer fee = £1.00. Total to pay = £6.00

VAT is currently not added onto the sale price.

Once the auction has closed an email invoice will be generated listing all your winning lots, the sale price, fees and total amount due.

On the email invoice you will find instructions on how to pay via secure online payment methods, please note we do not accept cash.

Please contact us if you have any questions regarding payment within 24 hours of the auction closing.

Please do not bid if you are unable to make payment at the close of the auction, it is important to understand that by placing a bid you enter into a legally binding contract to purchase the items.

The collection address, time and date will be listed on the auction you are bidding on and also on your purchase confirmation email. Once payment has been received we are able to keep winning items for one week after the close of the auction, or the next listed collection day. However, we do ask that you collect your items on the correct day; this allows us to run our auctions efficiently and pay our sellers in a timely manner. Please contact us if you have any issues with your collection.

If you have a problem with your winning lot please raise a dispute for your purchase via your account as soon as possible and we will endeavour to resolve the situation as quickly as possible.

If you require more information or wish to view a lot before the auction closes, please contact us and we will provide additional details or, if practical, arrange a viewing time to help you be confident with your bidding.

The bidding process is very easy. You must first register with your name and contact details, phone number and email. You will then be able to place a bid on each lot you are interested in. All of your bids can then be accessed on your dashboard, where you can keep an eye on the bidding and place more bids from this one page.

You must be over eighteen to place a bid.

Our fees are… £1.00 per lot; (non refundable). This covers, the taking of photographs, listing on our website, storage of items, managing any queries, organising the collection and payments.

And… 15% of the total sales with a minimum of £1.00 for sales under £9.00.

If you prefer to set a reserve price on any item we can provide guidance to help you make informed decisions.

We will always discuss your ‘sale price’ expectations with you before we list anything on our website.

Yes, we are able to collect your items; there will be a fee for this service which is dependent on the number and size of the items.

You must be over eighteen to sell with us.

Once we have closed your auction and collection and payments have been made, this can take up to 7-10 days, we will then pay all monies owed to you by bank transfer.

Once an auction has closed you will receive a breakdown of all sales made. Unsold items will need to be collected by yourself or we can donate to charity if required.

The time it takes to complete your auction can vary according to individual circumstances. Typically, once items are received into our warehouse the process from photographing, listing, publishing online to collection day can take up to one month. However, we understand that some sellers may have time constraints and, if we are able, we can complete an auction in a shorter timeline.

We advise against removing items once they have been submitted for auction. A fee of £10 is applicable to each item removed as it can disrupt the bidding process and cause frustration for potential buyers. We ask that sellers carefully consider everything they wish to sell and be 100% confident with their decisions.

Ownership remains with you, the seller, until they are sold to a ‘buyer’.

Isle of Wight Auctions acts as a broker through the auction process, but you remain the owner until the items are successfully sold.

If you prefer to set a reserve price on any item we can provide guidance to help you make informed decisions. We will always discuss your ‘sale price’ expectations with you before we list anything on our website.

We do not give specific valuations, we can suggest a value that an item / items may reach through our auction; we allow the market to determine a fair price through the bidding process. This has proven highly effective in maximising returns for our sellers.

Each client is different and the process will change according to the number of items, your timeline and the type of items you have.

Please use the contact form to send us a message or phone Nigel on 07817 829 699 (afternoons are best) and we will be able to describe the process of selling with us.